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Frequent questions

Will I have a discount on my first purchase?

Of course! We are happy to offer you a 10% discount on your first purchase. The way to get it is very simple: simply sign up for our newsletter and you will receive an email with your personalized discount code. When you make your purchase, you will only have to enter this code during the payment process for the discount to be applied.

How long does it take to process and ship my order?

At Miru'Shop, all our products are handmade with a lot of love and dedication. Processing time for each order may vary depending on product availability and quantity ordered. Orders are typically processed and shipped within 3-5 business days. Once shipped, you will receive an email with the tracking number for your package.

Do you offer international shipping?

Yes, at Miru'Shop we offer international shipping so you can enjoy our products no matter where you are. Shipping costs and delivery times may vary depending on destination. When placing your order, you will be able to see the available shipping options and their respective costs. If you cannot find your destination, do not hesitate to contact us.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the website of the corresponding courier service to track the status of your package. If you have any difficulty tracking your order, do not hesitate to contact us through our email or contact phone number.

Can I customize a product?

Of course! At Miru'Shop we love creating unique and personalized pieces. If you have any special requests or would like to customize any of our products, you can send us an email to castrogonzalezjulia@gmail.com with the details of your request. We will do our best to adapt our design to your needs and preferences.

What do I do if my order arrives damaged or defective?

We are very sorry if your order has arrived in poor condition. Please contact us as soon as possible through castrogonzalezjulia@gmail.com or by phone at 647 878 ​​083, providing us with details of the problem along with photos of the damaged product. We promise to resolve the issue quickly either by refunding you or sending you a new product.

Do you have more promotions or discounts?

Yes! Join our loyalty program to earn points by following us on Instagram, placing orders and more. Redeem those points for discounts on your future purchases. It's our way of thanking you for being part of our community!

  • 100% Handmade

    Each of our pieces is made by hand with great care, affection and dedication.

  • Responsible for the planet

    We always make sure to care for and preserve the natural environment throughout our creation process. We use a wide range of materials, including threads, raffia, and rope, as well as recycled elements such as buttons, beads, fabrics, and shells.

  • Shipping

    We ship to all the Canary Islands and the Peninsula. For shipments to Europe or another destination, do not hesitate to contact us. We will find a solution so you can enjoy our most exclusive designs!